Ace Pen Enterprise Limited is a comprehensive writing pen manufacturer specialized in all kinds of high quality metal pen making. Which was established in early 2003 located in Dongguan China starts from a small workshop to a comprehensive enterprise specialized in metal pen design, manufacturing, wholesale and distribution. We offer a wide range of quality writing pens and pen kits at competitive prices, supported with friendly service and a commitment to deliver your order to you as speedily as possible.
Ace Pen Enterprise Limited is a custom design and manufacturing supplier of an exclusive line of metal promotional writing instruments. Our company offers one-stop production process from initial conceptualization to the finished products for all your high quality writing instrument needs. Our product line includes OEM Design, Ready made metal pens, Metal Pen Kits and Complimentary packaging. All our metal pens comply with international quality standards and are greatly appreciated in a variety of different markets throughout the world. Made of metal, acrylic, wood or leather with truly outstanding sophistication and elegance in design, our fine writing instruments include Metal ballpoint pens, Promotional Roller ball pens, Fountain pens, Acrylic Pen, Carbon fiber pens, Touch Pens, Leather pens, Luxury China Red Pens, Blue and White Porcelain Pens, Laser Pens, Personalized pens, Liquid pens, Signature Pens, Mini metal pens, Crystal pens, Magnetic pen & Table pens, Multifunction pens including laser pointer pens, Projector Pens, Electronic stylus pens, Various USB flash disk pens and Gift Pen Sets, mechanic pencils, pen kits and more. We also have pens for gift sets, which include either twin pens in a set, or pens with key rings, wallets, or letter openers,magnifier in a set. These products can be used as business gifts, promotion gifts, Christmas and Birthday gift or in the occasions of brand spreading, advertising, anniversary greeting, stationary, and school & office supplies and so on.
After many years'efforts of our whole staff, we have enjoyed high reputation and trust among our oversea customers with first class quality, competitive price, and short lead time and excellent after service. Every year, various kinds of pens are designed and manufactured, 60% of them are exported to North America, Europe, Middle East, Asia and etc. Whatever you need for metal pens, our experienced, responsible and talented staffs to successfully meet your needs even further your special requirements. We will do more than give you a finished item with complete solutions. We are confident that our products can bring you considerable profit with high quality & competitive price & good after-service. Warmly welcome you to visit us at any of your available time. We are ready here to cooperate with you and create high added-value with each other!
Quality--“the soul of the product and the life of the enterprise”. Ace Pen set the highest quality standards for all of our product lines. “Honesty and Innovation, High Efficiency, Quality supreme, Customers first" is our enterprise motto and has been committed to it in production and service. Our products are manufactured at modern, state-of-the-art equipments. From the quotation of a product idea through product delivery to our customers, every step of the manufacturing process is closely monitored. The foundation of any quality product starts with the quality materials going into it.
Ace Penhas experienced engineers who are responsible for Pen artwork and project management. Our project engineers always tie up with the Manufacturing and Quality Department .They have abundant experience in the projects following and they can communicate with customers on any issues. To guarantee the project goes smoothly, we also adopt the project management model in managing orders. All projects are guided by project leader who can effectively manage each progress and set down reasonable schedule to shorten the lead time, lower the cost and fully utilize resources.
For customers’ supervision, Ace Pen will send the progress report with pen parts processing status pictures for each project to the customers timely. It ensures that our customers can get the latest detailed information on the progress of the project. Our quality management system is designed to assure superior quality and service. This system is specifically developed to assure attention to detail, consistent documentation and unsurpassed overall product quality and reliability. All products will be inspected 100% one by one before shipment; our highly qualified team always ensures safe, effective solutions for our customers.
100% Satisfaction Guarantee
Ace Penguarantees 100% customer satisfaction with no exceptions. In the light of the forgoing you will appreciate we feel confident that we can unequivocally guarantee your total satisfaction with our product and service. Buy with confidence. Our products are assured to be free of defects and produced to your order specification. Each piece of Ace Pen should meet or exceed customer requirements. Our tried and true guarantee is that you never risk a penny with Ace Metal Pens. We persist on the wholehearted attitude with perfect service, well reputation to welcome your inquiry & orders from both in domestic and abroad!
Return Policy Ace Penhas a no hassle return policy. If for some reason you are not satisfied with your purchase within the first two weeks from date of purchase. please email us at pens@acemetalpen.com before you return your item and a refund or a replacement will be given less the shipping charges when item is received at Ace Pen. Please enclose a copy of your invoice and include all original packaging and literature. If you receive a defective item, we will reimburse you for return shipping costs.
Shipping and Handling:
We recommend that you use a confirmed ship to address.
Leave us your phone No. to us in ship to address or in messages. This could do help in smoothly delivery and parcel safe.
All items (including priority shipping) are subject to a 1-3 working day handling period before they are dispatched. We will notify all customers via email once their orders have shipped.
International shipping time basically depend on the shipping program and your location. It is also highly depended on the courier and local customs/duties. And the holiday, bad weather and etc. may delay the shipping.
We saved your money not on item price but also on shipping charge. We try our can to pick proper shipping program for you and turbo the processing of post. Reasonable charge may takes in case you want speedy shipping program than ours in this list. If so please contact us before make your payment.
Sorry if shipping delayed by any means even it is out of our control. You will be covered by our shipping protection program. We guarantee that your order will ship on time, using the method you request, provided that paperwork is returned on time. We will list the tracking number after delivery; you can then visit the corresponding carrier’s website for online tracking information (We are not responsible for delays caused by unexpected reasons like custom’s process, weather condition, the shipping carrier delays (UPS, FedEx, DHL). etc.
Delivery Lead Time Sample time: 3-7days
Mass Production lead time: 15~30 days after receipt the order details and deposits.
Payment Terms
1) Payment method: T/T (Preferred) Please consult us first if you want to pay via other method.
2) Payment term:
30% deposit before production the balance to be paid before shipment
Sample Policy
We accommodate, if necessary, sample purchasing to help you verify the quality and color. Samples are not returnable, they are billed at the first quantity price break. The cost of the sample is free but you need to pay in advance and returned to you when you place the order. The freight is non-refundable.
Please offer your express account such as UPS, FEDEX, DHL, and TNT for us to send you the samples. That you're able to collect samples as soon as possible free charge for some small samples.
Small Orders Where you require a quantity smaller than the minimum quantity shown the price list, this is normally possible but usually carries a small order surcharge.The price depends on the qty. Discounts given for multiple purchases on the same order - ask for a bargain price.
Products and Logos We show products and logos on this Web site only to illustrate our products and our ability to imprint them with messages and art. By using these illustrations, we do not suggest that the imprints were designed by this company, nor do we suggest the products with those imprints are available to anyone without permission of the owners of the trademark or copyrighted art or copy. All trademarks and copyrights belong to their respective companies.
Artwork and Printing If you want custom logos or art, send them to us formatted as "camera ready" black and white along with the purchase order. To be sure art is “camera ready”, make sure it is sharp in detail, and that it is not folded, wrinkled, or stapled through. Please do not send photocopies or colored ink (other than black), as they are not suitable for reproduction. Also, please do not send half-tone artwork.
All artwork and print charges will be levied where necessary unless previously stipulated by us. Where applicable the prices shown include printing one color one position from camera ready artwork supplied, for additional positions or colors of printing please email or phone us to obtain exact quotation.
Art Conversion Charges
Art conversion to usable vector form is free depending on the artwork complexity. It is our goal to match the original art as close as possible. Since redrawing your art requires recreating it by hand, typos or other mistakes may occur. It is your responsibility to verify on the art proof that will be sent to you after redrawing, that the artwork is laid out properly, words are spelled correctly, and all other art details are verified.Please be aware that whatever you approve is what will be printed and we will not be held responsible if incorrect art is approved.
Warranty and Return
All of our products had been strictly inspected by producer and our own QC before shipping. No Hassles - Our top priority is to provide the best possible service; that is why we want to have the best return policy available. If for any reason you are not satisfied with your purchase, you may return the item for a refund. Returns must be in original condition. Once we receive the returned merchandise, we will credit your account within 7 business days. Shipping charges are not included in the refunded price. In order to return an item you must contact us to request a Return Merchandise Authorization.
Frequently Asked Questions
Q1. How can I place an order?
You can order by filling the order form online or send us via email or fax the order.
Q2. What Can an Imprinted Pen Do for My Company?
Promotional custom pens are used everyday. They are extremely affordable way to advertise your company and establish credibility within your community. • Create company awareness • Entice prospects to visit your trade show booth • Create excitement for an element of fun for a new product or service launch • Provide incentives for dealers or customers to purchase larger product quantities • Give away as souvenirs and gifts • Capture the media's attention • Thank customers, suppliers or employees • Boost short-term sales • Reinforce key messages and benefits to keep contact information handy
Q3. What kind of capabilities do you have in your facility?
Ace Pen have complete machine shop capabilities used to produce our own pen parts in house. Our talented and experienced staff enables us to offer full solutions and services of different kinds of METAL PENS to our customers.Our custom manufacturing capabilities enable us to create unique, one-of-a-kind pen products for your advertising and promotional programs to meet your specific requirements.
Q4. How can I get after service from Ace Pen?
If there is a problem that has to be serviced under the warranty obligation, you can return products to us and we can make necessary corrections or repairs or send you a new one. Also we will offer some damageable spare parts for free. However, the factory must issue a RGA (return goods authorization) number in order for pens or pen parts to be returned. No return products will be accepted go beyond the scope.
Q5. How do you make a quotation?
Generally speaking, the costs of the pen we quoted are materials cost and machining costs. What follows is that the products’ structure and design, materials used, lead time, Logo colors, Packaging requirements and surface treatment or decoration method or any others. However, quantity influences the price mostly. We can make a quotation on the basis of that we know all of those mentioned. For this reason, Ace Pen provides a detailed calculation of all the costs on quoting. We have specialists in making quotation, and they have 15 years of experience in metal pen manufacturing.
Q6. What Is Your Product Guarantee?
Guaranteed Satisfaction: Your product and imprint will be exactly as you approved them, or we will reprint your order, refund your money or credit your account upon return of the goods.
Q7. What kind of payment conditions do you accept?
Usually we accept standard payment conditions - that is T/T: 40% of deposit with P.O, 30% after received the first qualified samples for approval and 30% final term Upon Approval before Shipping. The conditions may be adjusted, especially the bigger contracts. The preferable forms of payment are wire transferred. Anyway, all terms can be negotiated based on the reality.
Q8. What is the difference between a ball point pen and a roller?
The mechanic is the same, what principally changes is the ink: more viscous for the ball point, more liquid for the roller.
Q9. How to delivery samples?
We send sample by ship, air, or any couriers, such as: DHL, UPS, TNT, FedEx, EMS, SF, OCS. It takes 2-4 days to reach Europe and USA.
Q10. Are Samples Costs Refundable?
Yes, the cost of the sample is free but you need to pay in advance and returned to you when you place the order. The freight is non-refundable.
Q11. How Many Samples Can I get and are they all Free?
We will send you up to 2 pens per item for free that have a value under $3 each for no charge for the product. If you need to see more than 2 products, please call or email us to get the cost of the samples. If you need express shipping, again please email to get the cost. Any product that is over $3 in value will be charged the first column price plus shipping cost.
Q12. Want else should I know about ordering samples?
Items that have a minimum order of 1 are not available as samples. Samples are engraved or imprinted items from overruns, they are not blank. We do not typically custom imprint nor engrave samples. However after you order, we can do a virtual proof for you by request. We do not send out multiple samples of the same item to prevent abuse of our sample policy.
Q13. Why do you charge for sample shipping?
The internet has many people looking for free items without the intent of a full purchase. This abuse would make our products cost more to our good customers. Furthermore, many products are much too expensive to be able to offer as a free sample. Lastly, the cost of shipping has risen dramatically.
Q14. How is freight billed?
Freight is always the customer's choice and responsibility. Samples fee is free for you; it is paid in advance and returned to you when you place the order. Please offer your express account for us to send you the samples. Such as UPS, FEDEX, DHL, and TNT. That you're able to collect samples as soon as possible free charge for some samples.
Q15. I do not have a drawing of my product only its general idea how it will look like. Can you help make the pen?
Yes, we have specialists who are very professional in artwork. They can design products according to your ideas. We will do more than give you a finished item to meet your special requirements.
Q16. Do you sign Non-Disclosure Agreement?
Yes. We understand the sensitive nature of your design and products. It is our policy to comply with requests for non-disclosure agreements. If we don't get your approval, we would not disclose any information concerning your product or company to the third party and any copy would be prohibited.
Q17. Is it possible without a visit in your company to know whether my products are being built on schedule?
On clients’ requests we are giving a detailed process schedule with pictures timely. The reports may have digital pictures that show the progress of work. Also, we warmly welcome our customers visit our company at any time.
Q18. When will I receive my order?
We try to keep a good supply of our stock items and ship them out within 48 hours as long as payment and art approval have been received. For personalized items involving artwork after your approval of the artwork the average time is 3 weeks production and 1 week shipping. Some items can take as little as 1-week production or as much as 6 weeks. Let us know your required date and we’ll help you choose an item which
Q19. What if the product is Broken or Faulty?
Just give our customer service rep a call and they will arrange for the replacement or suitable compensation for the product.
Q20. How Do I ensure that My Imprint Information will be Correct?
We will fax and email a proof of your artwork for your approval before putting your order into production.
Q21. What is the difference between engraving and imprinting? And between pad printing and screen printing?
Engraving is a method of marking a promotional product by a computer laser beam. This laser beam will typically remove ("burn off") the outer coating on a product, such as a pen, and hence expose the under color of a product. For example: A pen may have a blue barrel. A laser will remove the blue coating where your logo is marked, and expose a gold or silver tube underneath. No ink is used in the process. This is the longest lasting marking type.
Imprinting is a method of applying your marking (ie your logo) to a product in color using ink. Screen and pad printing are the most common types. This allows the customer to choose the color they want on a product.
Imprinting by Pad printing: is a method of imprinting in which a recessed surface is covered with ink. When the plate is wiped clean, ink remains in the recessed area. A silicone pad then presses against the plate, pulls the ink out of the recesses and is pressed directly against the product.
Imprinting by Screen Printing: is a method in which the image is transferred to the printed surface by ink squeegeed through a stenciled screen stretched over a frame. Screens are treated with a light-sensitive emulsion, then film positives are put in contact with the screens and exposed to light. The light hardens the emulsion not covered by the film, leaving a soft area on the screen for the squeegee to force ink through. Also called silk screening.
Q22. How can I maintain my pen at its best?
Maintenance methods of the pen: 1. Don’t lay the pen in the air too long. 2. Put the pen in a dry, clean and cool environment. 3. Don’t drop pen on the floor. 4. Clean the pen regularly with soft cloth.
Q23. What kind of Special Service do you offer?
Yes, we offer OEM /ODM service, Wholesale/Distribution Service,Also we Agents Required from worldwide. We have specialists who are very professional in artwork and pen making and have more than 20 years in pen industry. They can design and make pens kits according to your designs. Custom Logo or finishes are available. OEM & ODM service is welcome. Moreover, we have complete machine shop capabilities used to produce our own pen parts and all the pens designed and developed by ourselves. I am sure we can help you to reduce your international sourcing costs and increase your bottom line. Sincerely hope has the chance to be one of your trustworthy and valuable pen suppliers to expand your business.
Ⅰ.OEM/ODM Service Offered
Ace Pen Enterprise Limited is a custom design and manufacturing supplier of an exclusive line of metal promotional writing instruments with high capacity.Our strong engineering team is able to provide every customer with the best OEM/ODM solution, product and service.
II. Wholesale / Distribution/Retail
Ace Pen is a comprehensive enterprise specialized in metal pen design, manufacturing, wholesale and retail. Ace Pen is your one-stop marketing source for all your high quality promotional writing instrument needs. We offer a wide range of quality writing pens and pen refills at competitive prices, supported with friendly service and a commitment to deliver your order to you as speedily as possible.
No matter you'd like to purchase small orders for retail or find out more about purchasing larger volumes of pens on wholesale terms, we'd be delighted to hear from you.
III. Sourcing Agent.
We are looking for distributors and excusive dealers worldwide interested parties with mature distribution channels, well financial and hi-end gift and promotional marketing experience are all welcomed to contact us for further business cooperation at your convenience.
Introduction: Now we are sincerely recruiting agents in all kinds of metal pens which are our company’s main products with high quality and on time delivery, all kinds of designs with favorable price. Which suits to various companies or exclusive agency, welcome your email or call to consult.
Agent Requirements:Any legitimate companies that are interested in this business, having or not having mature distribution channels of stores or shops are all welcomed to contact us for fine writing instruments.
Agents Required for the Following Countries: worldwide
